Technology & Automation
What this is
We build conversational systems across web, messaging and voice: support assistants grounded in your knowledge base, transactional bots that check orders or book appointments, and internal assistants for staff — integrated with the helpdesk and CRM behind them.
The reputational damage from an assistant that loops, misunderstands and refuses to escalate outweighs the deflection it achieves. Knowing what it should not attempt is a design decision, not a limitation.
Reaching a person with the conversation attached should be easy, not a hidden last resort.
Responses retrieved from your approved knowledge base, with sources, rather than improvised.
Checking an order or booking a slot means connecting to real systems, not describing how to do it.
Use cases
Support handling the same questions all day
Out-of-hours enquiries going unanswered
Order status and appointment requests by phone
Staff searching internal documentation
Qualifying enquiries before they reach sales
What this is
Technology
AI
Channels
Relevant work
How it runs
The questions it should own — and the ones it must always pass to a person.
Knowledge base ingestion, structuring and refresh so answers stay current.
Helpdesk, CRM and operational integrations, plus a designed escalation path.
Real conversations reviewed weekly to close gaps and adjust boundaries.
What it should achieve
Common questions resolved without a person
Coverage outside working hours
Cleaner handovers with full context attached
Clear data on what customers keep asking
Related capabilities
Questions
Grounding in approved content, citing sources, defined scope boundaries, and testing against a question set before launch. It is configured to escalate rather than guess.
Scopus assistant
Simulated — scripted, not a live model
