Web & Digital Experience
What this is
We add intelligent layers to websites: assistants grounded in your own content, guided product and service finders, semantic site search and qualification flows that hand a properly briefed enquiry to your team.
Most visitors arrive with a question, not a destination. An assistant that answers from your actual content shortens that gap — provided it is grounded in real material and honest when it does not know.
Answers are retrieved from your approved content and cite where they came from.
A short guided conversation gathers context that a contact form never gets.
Clear escalation to a person, with the conversation attached, rather than a loop of apologies.
Use cases
Visitors unable to find answers in deep product documentation
Support handling the same pre-sales questions repeatedly
A wide range where visitors need help choosing
Enquiries arriving with too little context to action
What this is
Technology
AI
Web
Relevant work
How it runs
The questions it should answer — and the ones it must always route to a person.
Ingest and structure your real content so answers have a verifiable source.
Interface, brand voice, escalation path and CRM handover built into the site.
Review real conversations, close content gaps and tune the boundaries.
What it should achieve
Questions answered at the moment of interest
Fewer repetitive pre-sales support requests
Better-qualified enquiries reaching your team
Clear visibility of what visitors keep asking
Related capabilities
Questions
By grounding every response in retrieved content, citing sources, and configuring it to say it does not know and offer a handover rather than guess. That behaviour is tested before launch.
Scopus assistant
Simulated — scripted, not a live model
